Portfolio Acquisition Executive, Medical Digital Solutions, (PAE MDS) End User Services (EUS) Area of Interest Application, Workflow, Adoption, and Change Support (AWACS)
Key Dates
Due Date
-
Posted Date
-
Agency & Value
Agency
DEFENSE HEALTH AGENCY
Contract Value
Not provided
Codes & Classification
Solicitation Number
HT003826SCAOI0001
NAICS
-
Classification Code
DA01
Additional Details
The Defense Health Agency (DHA), operating under the Department of Defense, has issued a presolicitation notice to inform industry stakeholders of an upcoming procurement opportunity titled "Portfolio Acquisition Executive, Medical Digital Solutions (PAE MDS) End User Services (EUS) Area of Interest Application, Workflow, Adoption, and Change Support (AWACS)." This initiative, identified by procurement number HT003826SCAOI0001, is part of DHA’s ongoing efforts to modernize and unify end user services across its medical digital solutions portfolio.
**Purpose and Scope**
The primary objective of this procurement is to establish a unified, outcome-based delivery model for end user services, focusing on application, workflow, adoption, and change support (AWACS). Unlike previous acquisitions that emphasized the initial deployment and implementation of major systems, this requirement is designed to ensure a consistent user experience, continuous enablement, and sustained capability support throughout the operational lifecycle of DHA’s digital health systems. The effort is intended to replace legacy, labor-intensive support contracts with a streamlined, enduring solution that supports the evolving needs of DHA’s user base.
**Background and Context**
This opportunity marks the first competitive requirement under the recently published DHA Enterprise-Wide Commercial Solutions Opening (CSO HT003826SC005). The transition to this new model was detailed during an Industry Day held on June 18, 2026, where DHA outlined its strategic vision, including the move from fragmented support contracts to a cohesive, outcome-driven approach. Offerors are encouraged to review the EUS Fact Sheet, Industry Day Presentation, and Q&A Matrix available on SAM.gov to gain a comprehensive understanding of the program’s context, including the 11 User Domains and 8 Service Pillars that will inform the upcoming solicitation.
**Key Requirements and Deliverables**
While the formal solicitation has not yet been released, the anticipated requirements will center on providing robust support for end users, ensuring seamless adoption of digital solutions, optimizing workflows, and facilitating organizational change. The successful contractor will be expected to deliver enduring support capabilities that enhance user satisfaction and operational efficiency across DHA’s medical digital solutions environment.
**Procurement Process and Timeline**
The government anticipates a highly compressed solicitation, evaluation, and award timeline for this Area of Interest (AoI) #01. The process will employ a Phase-Gate evaluation strategy, with the following anticipated milestones upon official release:
- **Questions Period:** Approximately two business days for industry to submit questions following the AoI release.
- **Phase 1 Whitepapers:** Approximately ten calendar days to submit Phase 1 Whitepapers (maximum 10 pages, plus a 2-page Continuity Crosswalk).
This presolicitation notice is issued solely for informational and planning purposes; no whitepapers or proposals are being requested at this time. Interested vendors are strongly encouraged to review the overarching CSO and historical Industry Day materials, consider potential teaming arrangements, and prepare for a rapid response once the solicitation is released.
**Contracting Entity and Contact Information**
The contracting activity is managed by the Defense Health Agency, with the place of performance specified as Virginia, United States. The procurement is classified under Product Service Code DA01. There are no set-aside requirements for this opportunity, making it open to all qualified vendors.
For further information or to express interest, potential offerors may contact the following individuals:
- **Primary Contact:** Katelyn O'Connor ([email protected])
- **Secondary Contact:** Jena Bowman ([email protected])
**Summary**
This upcoming opportunity represents a significant shift in how DHA delivers end user services for its medical digital solutions, emphasizing unified support, continuous enablement, and lifecycle management. Contractors with expertise in application support, workflow optimization, user adoption, and change management—particularly within large, complex healthcare or government environments—are encouraged to monitor this procurement closely and prepare for a fast-paced solicitation process. All relevant background materials and updates can be accessed via the official SAM.gov opportunity page: https://sam.gov/opp/c0b8a82ad8084732ba09980285ceadda/view.