Crm (Customer Relationship Mgmt System) - Maine State Museum

Key Dates

Due Date

Posted Date

Agency & Value

Agency

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Contract Value

Not provided

Codes & Classification

Solicitation Number

RFP - 94M - 202605098

NAICS

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Classification Code

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Additional Details

Set Aside

None

Place of Performance

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SourceSLED

Documents1

The Maine State Museum has issued a Request for Proposals (RFP) seeking qualified vendors to provide a Customer Relationship Management (CRM) System. This procurement initiative is designed to enhance the Museum’s ability to manage and cultivate relationships with its patrons, donors, members, and other stakeholders through the implementation of a robust CRM solution. The intended outcome is to streamline and modernize the Museum’s engagement processes, improve data management, and support the institution’s mission of public service and education. The scope of this RFP encompasses the provision, configuration, and potential ongoing support of a CRM system tailored to the unique operational needs of the Maine State Museum. Prospective contractors are expected to deliver a comprehensive solution that facilitates efficient tracking and management of constituent interactions, supports fundraising and membership activities, and enables effective communication strategies. The system should be user-friendly, scalable, and capable of integrating with existing Museum technologies where applicable. Key requirements and objectives for this procurement include: - Implementation of a CRM platform that centralizes constituent data and interaction histories - Tools for managing memberships, donations, event participation, and outreach campaigns - Reporting and analytics capabilities to inform decision-making and measure engagement outcomes - Compliance with relevant data security and privacy standards - Provision of training and technical support to Museum staff The contracting entity for this opportunity is the Maine State Museum, with the procurement process managed by Sheila Mcdonald, who can be reached at [email protected] or by phone at 207-287-6603. The place of performance is within the state of Maine (State Code: ME). This solicitation is classified as a Request for Proposals (RFP) and is currently open for responses. The RFP was issued on June 8, 2026, and proposals are due by July 2, 2026, at 4:00 PM EDT. All questions related to the RFP will be addressed and made available seven days prior to the proposal closing date. Interested vendors are encouraged to review the full RFP document, which is available as an attachment through the official solicitation portal. No specific set-aside requirements or special considerations have been indicated in the notice. Contractors should note that the procurement type and requirements are expected to remain consistent throughout the contract lifecycle. For further details, including access to the RFP document and submission instructions, vendors should refer to the official notice URL: https://mevss.hostams.com/PRDVSS1X1/AltSelfService. This opportunity is well-suited for contractors with demonstrated experience in deploying CRM solutions for cultural institutions, non-profits, or public sector organizations, and who can provide comprehensive support from implementation through ongoing maintenance.