National Defense University SALESFORCE PRODUCTION SUPPORT, ADMIN AND SUPPORT SERVICES
Key Dates
Due Date
-
Posted Date
-
Agency & Value
Agency
NAVSUP FLT LOG CTR NORFOLK
Contract Value
Not provided
Codes & Classification
Solicitation Number
N0018926RD014
NAICS
541519 - Other Computer Related Services
Classification Code
DF01
Additional Details
The National Defense University (NDU), through the Naval Supply Systems Command Fleet Logistics Center Norfolk (NAVSUP FLT LOG CTR NORFOLK), has issued a combined synopsis/solicitation for comprehensive Salesforce production support, administration, and related support services. This procurement seeks to secure a contractor capable of sustaining and enhancing NDU’s existing Student Information System (SIS), known as NDU Connect. NDU Connect is a mission-critical platform built on Salesforce utilizing the Educational Data Architecture (EDA) framework and is hosted within an AWS GovCloud Plus IL4 environment, ensuring compliance with stringent federal security requirements.
The primary objective of this contract is to provide ongoing production support and sustainment services for NDU Connect, with an emphasis on deploying additional SIS capabilities and business support features over the next two years. The selected contractor will be responsible for a broad range of activities, including but not limited to: system and Salesforce administration, DocuSign administration, release and deployment management (leveraging Azure DevOps), problem and incident management, and providing Tier 2 and Tier 3 support for end-user issues and troubleshooting. Security management is also a critical component, reflecting the sensitive nature of the system and its operational environment.
Key deliverables and requirements include the ability to support, enhance, fix, and sustain all currently deployed NDU Connect capabilities, as well as to facilitate the integration of new features as NDU’s needs evolve. The contractor must demonstrate expertise in both Salesforce and DocuSign platforms, as well as experience with release management processes and tools such as Azure DevOps. The scope of work encompasses both technical administration and user support, ensuring the system remains robust, secure, and responsive to the university’s operational demands.
This opportunity is classified under NAICS code 541519 (Other Computer Related Services), with the Product Service Code DF01. The procurement is managed by the Department of the Navy, Department of Defense, and is open to qualified vendors capable of meeting the outlined requirements. Interested parties should note that the notice is currently active, with a response deadline of May 16, 2026.
For further information or to submit a response, contractors may contact the primary point of contact, Peter Certo, via email at [email protected]. Additional details and the official solicitation can be accessed through the SAM.gov opportunity listing at https://sam.gov/opp/ca2d68edbdc047beac433bd06ad89d93/view.
This procurement represents a significant opportunity for contractors with demonstrated experience in Salesforce administration, cloud-based SIS support, and secure federal IT environments to partner with the National Defense University in advancing its mission-critical student information systems.