NATO Request for Information: IT Service Management Solution for Asset and Configuration Management Database
Key Dates
Due Date
-
Posted Date
-
Agency & Value
Agency
BUREAU OF INDUSTRY AND SECURITY
Contract Value
Not provided
Codes & Classification
Solicitation Number
MS-424363-ITSM
NAICS
541519 - Other Computer Related Services
Classification Code
—
Additional Details
Documents1
The NATO Communications and Information Agency (NCIA) has released a Special Notice in the form of a Request for Information (RFI), seeking to engage with industry stakeholders regarding the provision of an integrated IT Service Management (ITSM) solution, specifically focused on Asset and Configuration Management for Deployable Communications and Information Systems (DCIS) services and assets. This initiative is intended to inform NCIA’s planning and acquisition strategy by gathering comprehensive insights into current market capabilities, available technologies, and potential approaches to fulfilling NATO’s operational requirements in this domain.
The primary objective of this RFI is to identify qualified sources and innovative solutions that can support the management of IT services, assets, and configurations within NATO’s deployable communications infrastructure. The envisioned solution should enable effective tracking, management, and optimization of IT assets and configurations, thereby enhancing the operational readiness and efficiency of DCIS services. Respondents are expected to provide detailed information on their capabilities, relevant experience, and potential approaches to delivering an integrated ITSM platform that aligns with NATO’s needs.
It is important to note that this RFI is issued solely for information-gathering and planning purposes; it does not constitute a solicitation for bids or proposals, nor will it result in the immediate award of a contract. The feedback and information collected through this process will be instrumental in refining NCIA’s requirements and shaping the strategy for any future procurement activity related to ITSM and asset/configuration management solutions.
The RFI is classified under NAICS Code 541519 (Other Computer Related Services), reflecting the technical and specialized nature of the anticipated solution. The place of performance is identified as Belgium (country code BEL), aligning with NATO’s operational footprint in the region. The contracting entity for this notice is the Bureau of Industry and Security, operating under the U.S. Department of Commerce, with all official correspondence and inquiries to reference the NCIA identifier MS-424363-ITSM.
Interested parties should be aware that responses to this RFI must be submitted in accordance with the instructions provided in the attached RFI document, and should not be sent to the U.S. Department of Commerce. The deadline for submission is no later than 12:00 hours Central European Time (CET) on 2 June 2026. All communications regarding this opportunity should reference the designated NCIA reference number.
This RFI represents a valuable opportunity for organizations with expertise in IT service management, asset tracking, and configuration management to contribute to the development of NATO’s future capabilities. Contractors are encouraged to review the attached documentation for detailed submission requirements and to assess the alignment of their solutions with NATO’s strategic objectives in the ITSM domain.
For further information and to access the official notice, interested parties may visit the SAM.gov opportunity page at: https://sam.gov/opp/eb272a83c52e48259a4412a74ba074af/view.