Contact Center Services
Key Dates
Due Date
-
Posted Date
-
Agency & Value
Agency
State University of New York (Suny)
Contract Value
Not provided
Codes & Classification
Solicitation Number
2134388
NAICS
—
Classification Code
—
Additional Details
The State University of New York (SUNY) has issued a procurement notice seeking qualified vendors to provide Contact Center Services within the state of New York. This initiative is designed to enhance SUNY’s ability to manage communications efficiently, likely supporting a range of university operations that require responsive and professional contact center solutions. The procurement is identified under number 2134388, with the place of performance specified as New York (NY).
The scope of this procurement encompasses the provision of comprehensive contact center services, which may include, but are not limited to, handling inbound and outbound communications, managing inquiries, and supporting the university’s engagement with students, faculty, staff, and potentially the broader public. The intended outcome is to ensure that SUNY’s stakeholders receive timely, accurate, and courteous service, thereby supporting the university’s mission and operational effectiveness.
Key requirements and objectives for this opportunity are expected to focus on the vendor’s ability to deliver reliable, scalable, and high-quality contact center operations. Prospective contractors should be prepared to demonstrate experience in managing contact center environments, deploying appropriate technology solutions, and maintaining service levels that align with SUNY’s standards. While specific deliverables are not detailed in the notice, it is anticipated that the selected vendor will be responsible for providing all necessary personnel, systems, and processes to ensure seamless contact center functionality.
The contracting entity for this procurement is the State University of New York (SUNY), a prominent state-level educational institution. All services are to be performed within New York State. The notice is accessible through the New York State Contract Reporter (NYSCR) at the provided URLs, where interested parties can find additional information and monitor updates.
The procurement type and any set-aside requirements are not specified in the notice. Similarly, there are no details regarding special considerations, classification codes, or attached documents. Contractors should note that the opportunity is open for responses until June 5, 2026, following its posting on April 24, 2026.
Given the nature of this solicitation, contractors with proven expertise in contact center operations, particularly those familiar with the needs of large educational institutions, are encouraged to evaluate this opportunity. The contract is expected to require consistent service delivery and adherence to SUNY’s operational protocols throughout its lifecycle.
For further details and to submit a response, interested vendors should refer to the official notice on the New York State Contract Reporter website.