Notice of Intent to Consolidate Platform One Help Desk Support Services
Key Dates
Due Date
-
Posted Date
-
Agency & Value
Agency
DEPT OF THE AIR FORCE
Contract Value
Not provided
Codes & Classification
Solicitation Number
P1HelpdeskServicesConsolidation
NAICS
541511 - Custom Computer Programming Services
Classification Code
DA01
Additional Details
The Department of the Air Force, through its Platform One (P1) Contracting Office, has issued a Special Notice announcing its intent to consolidate Platform One Help Desk Support Services. This procurement activity is being conducted in accordance with FAR Overhaul 7.107-3 Notifications, and is classified under NAICS Code 541511 (Custom Computer Programming Services), with Product Service Code DA01. The place of performance is San Antonio, Texas.
Purpose and Scope:
The primary objective of this consolidation is to streamline and enhance the delivery of helpdesk support services for Platform One, a critical Air Force software development and operations environment. The consolidated contract will merge two existing Basic Ordering Agreement (BOA) orders (FA830723FB044 and FA830723FB046) into a single, comprehensive non-personnel services contract. This approach is based on market research indicating that consolidation is necessary, justified, and in the best interest of the government.
Key Requirements and Expected Deliverables:
The selected contractor will be responsible for providing all personnel, equipment, supplies, transportation, tools, materials, supervision, and other resources necessary to deliver robust helpdesk support services. The scope of work includes:
- Delivering dedicated helpdesk support to address and resolve user inquiries and technical issues within Platform One.
- Efficiently organizing, prioritizing, and delegating helpdesk tickets using Platform One-approved collaboration tools, such as JIRA, to ensure systematic and urgent management of user issues.
- Providing automated email updates to users, keeping them informed about the status and progression of their issues.
- Maintaining transparent and accountable tracking of issues from initiation through resolution.
- Coordinating closely with internal Platform One teams and commercial vendors to facilitate timely corrective actions and ensure seamless support operations.
The contract will feature a one-year base period with four additional one-year option periods, supporting continuity and long-term service delivery.
Procurement Approach and Special Considerations:
The government intends to solicit and negotiate with the vendor offering the most technically capable solution under the current Commercial Solutions Opening (CSO) on the Platform One Solutions Marketplace (P1SM), in accordance with 10 U.S.C. 3458 and DFARS 212.70. There are no set-aside requirements for this procurement; it is open to all qualified vendors. The acquisition is not restricted to small businesses or any other socioeconomic category.
Contracting Entity and Contact Information:
This procurement is managed by the Department of the Air Force, a federal agency under the Department of Defense. The primary point of contact for this opportunity is Lisa Hartman, Contracting Officer ([email protected]), with Maj. Jamail Walker serving as the secondary contracting officer ([email protected]).
Summary:
This notice represents a significant opportunity for contractors with expertise in custom computer programming and helpdesk support services, particularly those experienced in supporting complex, collaborative software environments. The consolidation aims to improve efficiency, accountability, and user satisfaction within Platform One by leveraging industry best practices and advanced support tools. Interested vendors should review the notice and prepare to respond by the stated deadline.
For further details and updates, contractors are encouraged to consult the official notice on SAM.gov (Opportunity ID: fc6aab9b6eb64f9988779c4fb4d9d718).