AI Tools for Medicare Experience Modernization - Request for Information
Key Dates
Due Date
-
Posted Date
-
Agency & Value
Agency
OFC OF ACQUISITION AND GRANTS MGMT
Contract Value
Not provided
Codes & Classification
Solicitation Number
269999
NAICS
541512 - Computer Systems Design Services
Classification Code
—
Additional Details
Documents1
The Centers for Medicare & Medicaid Services (CMS), operating under the Department of Health and Human Services, has issued a Request for Information (RFI) titled "AI Tools for Medicare Experience Modernization." This notice, classified as a SOURCES SOUGHT, is intended to gather market intelligence and insights from industry stakeholders regarding advanced artificial intelligence (AI) and machine learning (ML) platforms and services. The overarching goal is to explore innovative solutions that can significantly enhance the Medicare experience for beneficiaries, particularly through digital and voice channels.
CMS is specifically interested in technologies that can deliver personalized plan recommendations, conversational AI support, predictive analytics, accessible decision support tools, and call center automation. These capabilities are sought to empower Medicare beneficiaries to make more informed plan choices and to optimize their coverage, ultimately improving user satisfaction and operational efficiency within the Medicare program.
The scope of this RFI encompasses AI and ML solutions that can be integrated into existing CMS systems to provide seamless, user-friendly interactions for beneficiaries. Key objectives include the deployment of tools that facilitate personalized engagement, streamline beneficiary decision-making, and automate routine inquiries and support functions. The expected deliverables, while not explicitly detailed in this RFI, would likely involve robust, scalable platforms capable of handling sensitive health information securely and in compliance with federal regulations.
This RFI is issued under NAICS Code 541512 (Computer Systems Design Services), reflecting the technical and systems integration nature of the anticipated solutions. The place of performance is Maryland, United States, with the Office of Acquisition and Grants Management serving as the contracting entity. There are no set-aside requirements associated with this notice, indicating that the opportunity is open to all qualified vendors regardless of business size or socioeconomic status.
Interested parties should note that this RFI is for informational purposes only and does not constitute a solicitation or a commitment by CMS to award a contract at this time. Responses to this RFI will inform future procurement strategies but do not guarantee participation in or award under any subsequent solicitation.
The primary point of contact for this opportunity is Matthew Wendel ([email protected]), with Aaron Blackshire ([email protected], 410-786-8204) listed as the secondary contact. The RFI was posted on March 27, 2026, with responses due by March 31, 2026. Additional details and any attachments can be accessed via the official SAM.gov opportunity listing at https://sam.gov/opp/cedefcbbea12429383e90a7c4ae01246/view.
Contractors with expertise in AI/ML-driven customer experience solutions, particularly those with experience in healthcare or government environments, are encouraged to review the attached documentation and consider providing input to help shape the future of Medicare beneficiary engagement.