Spoken Language Interpreter Services - Ipi, Opi, and Vri (Non-Cba)

Key Dates

Due Date

Posted Date

Agency & Value

Agency

—

Contract Value

Not provided

Codes & Classification

Solicitation Number

18222

NAICS

—

Classification Code

—

Additional Details

Set Aside

None

Place of Performance

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SourceSLED

The State of Washington, through its Department of Enterprise Services (DES), has issued a statewide contract (Procurement Identifier: 18222) for Spoken Language Interpreter Services, specifically targeting non-bargaining unit work and services not subject to the Collective Bargaining Agreement (CBA) for Language Access Providers. This initiative is part of the broader Language Access Program, designed to ensure equitable access to government services for individuals with limited English proficiency. Purpose and Scope: The contract encompasses the provision of professional spoken language interpretation delivered via three primary modalities: In-Person Interpreting (IPI), Over The Phone Interpreting (OPI), and Video-Remote Interpreting (VRI). All interpretation is to be performed in consecutive mode, ensuring accuracy and clarity in communication. The contract is structured into three distinct categories: 1. In-Person Interpreting (IPI): Includes both prescheduled standard and prescheduled rush services. 2. Over The Phone Interpreting (OPI): Offers prescheduled standard, prescheduled rush, and on-demand services. 3. Video Remote Interpreting (VRI): Provides prescheduled standard, prescheduled rush, and on-demand services. It is important to note that this contract does not cover transcription services or other interpreter services such as sign language, as these are available under separate agreements. Key Requirements and Objectives: The primary objective is to facilitate access to spoken language interpretation for state agencies and eligible purchasers, ensuring compliance with language access mandates and supporting effective service delivery. Contractors are required to provide services strictly within the scope of their awarded categories and modalities. The contract also encourages participation from WA State-certified small businesses, OMWBE (Office of Minority and Women’s Business Enterprises), and veteran-owned businesses, with some contractors holding multiple certifications. Expected Deliverables: Awarded contractors are responsible for delivering high-quality, professional interpretation services in accordance with the contract terms. Purchasers are advised to consult the Awarded Contractor Information section for details on pricing, service offerings, locations, and direct contact information for each contractor. All orders and account setups must reference DES contract 18222, and payments are managed by the purchaser’s fiscal department. Contracting Entity and Contact Information: The contract is administered by the Washington State Department of Enterprise Services (DES). For questions or further information, purchasers are directed to contact the Contract Administrator or the Language Access Program Team. Monthly virtual meetings are available for purchasers to discuss contract usage, ask questions, and share feedback. Awarded Contractors and Contact Details: A diverse group of contractors has been selected to provide services under this contract, including: - 911 Interpreters, Inc. (OPI & VRI) – Liliana Montoya, [email protected], (866) 810-0911 Ext 1028 - Anglo Language (OPI & VRI, Reserved Award) – Gloria Herrera, [email protected], (206) 498-5069 - Corp Translation Services dba Language Link (OPI & VRI) – Sarah Gamble, [email protected], (360) 433-0441 - FourCorners Translation LLC (OPI/VRI & IPI – All Regions) – Omid Jafarzadeh, [email protected], (646) 761-1493 - Jrivera Associates, Inc. (OPI/VRI & IPI – All Regions, Reserved Award) – José R. Rivera, [email protected], (209) 405-0951 - Lionbridge Technologies LLC (OPI & VRI) – Marcia Stankard, [email protected], (978) 964-4734 - Northwest Interpreters Inc. dba NWI Global (IPI – All Regions) – Vic Marcus, [email protected], (360) 566-0492 ext 305 - Prisma International Inc. (OPI/VRI & IPI – All Regions) – Heidi Lipp-Smith, [email protected], (360) 252-9299 - Universal Language Service Inc. (OPI/VRI & IPI – All Regions) – Elena Vasiliev or Kristin Van Dyke, [email protected], (888) 462-0500 or (425) 450-7020 Special Considerations: - Some contractors are reserved for small or veteran-owned businesses and may not be available for federal fund usage. - Agencies utilizing VRI services should consult their IT departments regarding potential security design reviews prior to scheduling. - The contract complies with RCW 39.26 and current State of Washington procurement policies. Procurement Type and Set-Aside Requirements: While the notice type is unspecified, the contract includes set-aside provisions for small, OMWBE, and veteran-owned businesses, supporting the state’s commitment to supplier diversity. Place of Performance: All services are to be performed within the State of Washington (State Code: WA). Contract Lifecycle Elements: Throughout the contract’s duration (post date: 11/12/2023; response date: 11/12/2026), the scope, modalities, and eligibility requirements for contractors and purchasers will remain consistent. The contract is designed to be flexible, allowing agencies to select the most appropriate service modality and contractor for their needs, while maintaining compliance with state policies and supporting diverse business participation. For further details, including ordering instructions and access to contract documents, interested parties should visit the official contract summary page: https://apps.des.wa.gov/DESContracts/Home/ContractSummary/18222. This contract presents a significant opportunity for qualified language service providers to support the State of Washington’s commitment to language access and equitable service delivery.

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