Customer Relationship Management (CRM) Support Services
Key Dates
Due Date
-
Posted Date
-
Agency & Value
Agency
DEPT OF COMMERCE NTIA/FIRST NET
Contract Value
Not provided
Codes & Classification
Solicitation Number
01519
NAICS
541519 - Other Computer Related Services
Classification Code
DA01
Additional Details
Documents3
The Department of Commerce, National Telecommunications and Information Administration (NTIA), through its FirstNet office, has issued a Sources Sought Notice seeking information from potential providers of Customer Relationship Management (CRM) Support Services. This preliminary market research effort is intended to identify qualified contractors capable of delivering specialized support for CRM systems, with the ultimate goal of enhancing the agency’s ability to manage stakeholder relationships and streamline communications.
The scope of this procurement centers on the provision of services classified under NAICS Code 541519, “Other Computer Related Services,” indicating a focus on technical expertise in CRM platforms and associated IT support. The anticipated outcomes include improved CRM functionality, optimized user experience, and robust system maintenance to support FirstNet’s mission-critical operations. While specific deliverables are not detailed in the notice, contractors can expect requirements to encompass system administration, troubleshooting, user support, and potentially the integration of new features or modules to meet evolving organizational needs.
The place of performance for these services is Reston, Virginia, situating the work within a major technology and government contracting hub. The Product Service Code DA01 further classifies the requirement as IT and Telecom – Business Application/Application Development Support Services (Labor), underscoring the technical and operational nature of the engagement.
As a Sources Sought Notice, this posting is not a solicitation for bids or proposals, but rather an invitation for interested parties to express their capabilities and interest. There are no set-aside requirements or special considerations specified at this stage, and the opportunity is open to all qualified vendors. Contractors should note that the notice is currently inactive, with the original response deadline having passed.
Interested parties were directed to contact Brandon Payne, the designated contracting officer, for further information. His contact details are [email protected] and 240-243-3399. Additional context and attachments are available via the official SAM.gov posting (Opportunity ID: ea0a144083b64370997ac7c24e320b90).
In summary, this opportunity represents a potential engagement for firms with proven experience in CRM support and IT services, particularly those familiar with federal agency environments. The core elements—technical CRM support, federal contracting context, and Reston, VA location—will remain consistent throughout the contract lifecycle, making this a relevant opportunity for contractors with the requisite expertise and capacity.