Toll-Free Calling and Support Services
Key Dates
Due Date
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Posted Date
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Agency & Value
Agency
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Contract Value
Not provided
Codes & Classification
Solicitation Number
25523
NAICS
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Classification Code
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Additional Details
The State of Washington, through its Department of Enterprise Services (DES), has established a master contract (Contract No. 25523) for Toll-Free Calling and Support Services. This procurement is designed to provide state agencies and eligible entities with reliable, dedicated toll-free telephone service lines, along with a suite of associated enhancement services. The primary objective is to facilitate seamless public access and internal communications by leveraging advanced routing and technical support features.
The scope of this contract encompasses several key service components. Awarded contractors are responsible for the creation of dedicated access toll-free service lines, which are routed to designated voice telephone numbers as specified by the client agency. In addition to basic connectivity, the contract includes sophisticated routing features that ensure incoming phone traffic is efficiently directed to the appropriate destination, thereby optimizing call management and customer service outcomes.
Technical support is a critical aspect of the contract. Contractors are expected to provide troubleshooting services for the carrier’s systems, addressing any technical issues that may arise to maintain uninterrupted service. The contract also covers routing features specific to the contracted carrier’s network, ensuring that all traffic is managed according to the client’s operational requirements.
Two contractors have been awarded under this master contract: Go2Uno, LLC and RingSquared Telecom LLC. Each contractor offers distinct pricing and product options, and agencies are encouraged to consult directly with the designated sales representatives—Shawn Kearney for Go2Uno, LLC ([email protected], 206-755-4040) and Jane Muxen-McCullough for RingSquared Telecom LLC ([email protected], 206-973-5815 or 206-933-0701)—to discuss specific needs and obtain detailed information on available services.
The contract is structured to ensure compliance with RCW 39.26 and adheres to the State of Washington’s current procurement policies and DES procurement processes. DES has determined that this master contract serves the best interests of the State, providing a streamlined and compliant mechanism for acquiring toll-free calling and support services.
The place of performance for this contract is within the State of Washington (State Code: WA). The contract was posted on January 5, 2024, and responses are accepted through April 30, 2027. Interested parties can access further details, including contract documents and FAQs, via the DES contract summary page at https://apps.des.wa.gov/DESContracts/Home/ContractSummary/25523.
This procurement does not specify set-aside requirements or special considerations beyond standard state procurement compliance. Contractors evaluating this opportunity should note the emphasis on technical capability, customer support, and the ability to deliver robust, scalable toll-free communication solutions that meet the diverse needs of Washington state agencies and eligible entities.
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