Request for Information - Open-Source Customer Relationship Management (CRM)
Key Dates
Due Date
-
Posted Date
-
Agency & Value
Agency
EXECUTIVE OFFICE OF THE PRESIDENT
Contract Value
Not provided
Codes & Classification
Solicitation Number
—
NAICS
541611 - Administrative Management and General Management Consulting Services
Classification Code
R499
Additional Details
Documents4
The Executive Office of the President (EOP), through its Office of Administration (OA), has issued a Special Notice in the form of a Request for Information (RFI) seeking input from industry regarding open-source Customer Relationship Management (CRM) solutions. This market research initiative is managed by the Office of the Chief Information Officer (OAIT) and is intended to gather insights, capabilities, and recommendations from qualified vendors with expertise in administrative management and general management consulting services, as classified under NAICS code 541611 and Product Service Code R499.
The primary objective of this RFI is to inform the EOP/OA/OAIT’s understanding of the current landscape of open-source CRM platforms and their applicability to the organization’s operational needs. The scope of the RFI encompasses the identification of potential solutions, best practices, and innovative approaches that could enhance the EOP’s customer relationship management processes. Respondents are encouraged to provide detailed information about their open-source CRM offerings, including features, scalability, security, integration capabilities, and support models.
While the RFI does not constitute a Request for Proposal (RFP) and does not signal a commitment by the Government to issue a solicitation or award a contract, it serves as a critical step in the EOP’s market research process. The EOP/OA/OAIT may, at its discretion, engage with responding companies for further discussions or request product demonstrations based on the information received. It is important to note that submissions in response to this RFI will not be considered as formal proposals, nor will any awards be made as a direct result of this notice.
Interested companies are instructed to submit their responses via email no later than December 5, 2025, at 11:00 AM Eastern Time. Submissions should be sent to [email protected], with a copy to [email protected], adhering to the specified email subject and attachment naming convention: “Company Name - RFI Response EOP OA - Open-Source Customer Relationship Management (CRM).” The EOP has also provided a point of contact for further inquiries: Leo Acevedo ([email protected]) and Franky Awuvey ([email protected], 202-881-9462).
The place of performance for any potential future activity is Washington, District of Columbia. Contractors should be aware that this RFI is strictly for information-gathering purposes and does not include any set-aside requirements or special procurement considerations at this stage. The notice and related attachments, including updates and responses to submitted questions, are available via the official SAM.gov opportunity listing (Opportunity ID: b55ec599029441f5b0980450b2e330e5).
Contractors with relevant experience in open-source CRM solutions and administrative management consulting are encouraged to review the attached RFI and provide comprehensive responses that address the EOP’s areas of interest. This is an opportunity to inform the Government’s future requirements and demonstrate thought leadership in the evolving field of customer relationship management within the federal sector.